Payment and Refund Policy
Our standard payment and reservation policy will remain:
Deposit: 30% to reserve your booking.
Balance: will be due 8 weeks prior to your holiday date.
Should the government announce another national lock-down that affects your holiday date, any payment made (deposit and balance). You can decide whether to defer your payment towards another week of your choice (subject to availability), up to 15 months from your original holiday date. Or you can request that we refund any payments made to that point.
If you change your mind about taking your booked holiday for any reason: No automatic refunds will be made. However, we understand that especially in the current climate, personal circumstances can change. So we will try to accommodate your situation and will do all we can to re-book your holiday week. If we are able to do so, we’ll refund as much as we can of your payment less any costs incurred by us (advertising, last minute reductions etc).
Should you suspect you might have contracted or have come into contact with someone who may have been infected with Covid-19 prior to your holiday, you must follow the government guidelines on isolation within your own home. Whilst we will not be able to automatically refund due to you having to self isolate, we will do all we can to re-book your week and if we do so, we will refund your holiday payment, less any additional costs we may have incurred. Therefore, the earlier we are notified the easier this would be.
If you or a member of your family start to show symptoms whilst staying at our property, you must advise us and return home immediately. You will not be able to self isolate at our property. If you do so, for whatever reason, you will be liable for the rental cost for the time you’re at the property and possible compensation to future guests, who’s holiday we will have to cancel.
All that said, the likelihood of the majority of the population contracting this virus is extremely rare, we’ve just tried to take as many precautions as is sensible to protect, you, our cleaner and any future guests.
Above all, stay safe and we hope to welcome you and your family to one of our lovely little cottage soon.
Please click here to view our full terms and conditions, which should be read in conjunction with the changes discussed on this page.